I am quoting below two such instances for your reference where customers have been put to inconvenience and emotional harassment with unreasonable demands like unreasonable premiums, etc.
For instance, Mr. Ashutosh Varma who booked Nissan Micra XE Orange Color in October was supposed to get his vehicle delivered on November 14th, 2010 as promised by the dealer. The customer paid few installments and now at the time of delivery, the company/ dealer advice him to look for some another model and color and pay Rs.50,000/- extra since the model and color he earlier booked for is not available. It is suspected that the dealer has passed his car to some other customer and playing games with him by making false promises and harassing him.
I have attached the documents for your reference.
The another instance, is of Mr. Rahul Sharma who booked Maruti Swift Dzire from Saya Motors, GT Karnal Road and paid full payment at one go. The dealer promised him to deliver the car within one month but at the time of delivery he was indirectly asked to pay Rs.25,000-30,000/- extra mentioning the reasons such as delay in delivery from the head office (Gurgaon), transportation facility, so on and so forth. Fortunately, the victim had some good connections with the intellectuals and wrote a mail to the General Manager, North India of Maruti; with the help of which he got his desired car after two months.
Please suggest if you would like to speak to the concerned customers.
I would be really happy if the story comes out in the open for the general public to see. This could probably help bring in to force some strict rules & regulations that would make it mandatory for dealers to honor their commitments enabling the customers to get their desired vehicles as promised.
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